GRATITUDE INC. Hiring Jun 2026 - GRATITUDE INC. present an opportunity to fill Jawatan Kosong Japanese Customer Service Specialist, that will be placed in Itam. You will definitely get a better potential customer as well as less dangerous life later on. Joining to this corporation makes a people can attain the goal simpler in addition to aid the current dream be realized.

To help the business vision and mission happens on right GRATITUDE INC. will be wide open on fresh placement since Julai 2024. All people who are interested answering this specific vacant, please take a part in this Jawatan Kosong Japanese Customer Service Specialist recruitment. If you are one which might fill up qualifications, you can attempt to learn more info about Jawatan Kosong Japanese Customer Service Specialist below.

GRATITUDE INC. Jobs Jun 2026

Jawatan Kosong Japanese Customer Service Specialist in Itam

Position: Japanese Customer Success Specialist- (JLPT N1 or N2)

Location: Penang, Malaysia

✅Salary: Upto RM 9000 (including all allowances)

✅Account: Social Media (Customer Success Specialist)

✅Language: Japanese (Native or Non-Native)

✅Start Date: 5th August, 2024

✅Head Count: 20

✅Education: Fresh graduates can apply

✅Experience: CS experience is preferred (not mandatory)

✅Shift: Mon-Sun 07.00am to 08.00pm(Rotational

About this Opportunity

Customer Success specialist jobs continue to be on the rise as more businesses are being engaged through social media platforms. Customer Success specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities of this social media in order to provide Outstanding Customer Experiences (CX) on high quality advertisements and promotions.

Responsibilities

* Responsible to resolve customer queries in a timely and accurate way through inbound call, emails or live chat

* Identify customer needs and assist them in using specific features and functionalities in the social media platform

* Follow up with customers to ensure their technical issues are resolved

* Become and remain knowledgeable about social media products and community standards

* Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users

* Identify inefficiencies in workflows and suggest solutions

* Enforce social media Terms of Use by carefully monitoring reports of abuse on the site

* Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

* Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements

* Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.

* Prior working experiences in a customer-oriented product environment, consulting, or operations role

* Ability to follow processes and collaborate effectively to work in a team

* Excellent written and communication skills in native and English language

* Basic knowledge on Social media platforms as well as Computer operations

Preferred Qualifications

* Fluent English Must / One of Japanese (JLPT N2 or higher).

* Inbound calls, email, and chat support experience as an advantage.

* Have exceptional grammar typing accuracy skills – experience with business communication

* Patience when handling tough cases

* High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported

* Flexible in shifting schedule

Job Type: Full-time

Pay: RM8,000.00 - RM9,000.00 per month

Experience:

• Customer service: 1 year (Preferred)

Language:

• Japanese and English (Required)

License/Certification:

• JLPT N1 (Required)

As one of the leading companies in Malaysia, GRATITUDE INC. offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. GRATITUDE INC. also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and knowing through the company programs.

If You are interested to send an application for Jawatan Kosong Japanese Customer Service Specialist Itam Julai 2024 by GRATITUDE INC., please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Itam region from another company below.

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