ByteDance Hiring Jun 2026 - ByteDance calls the best people to apply Jawatan Kosong Customer Service Delivery Operations - CapCut, that will be placed in Kuala Lumpur. You will definitely get a better potential customer along with less dangerous life in the future. Becoming a member of this business makes a people able to meet the purpose less complicated and make current aspiration come true.
To produce this corporation perspective and mission comes on correct ByteDance will be wide open of brand-new place seeing that April 2026. All people who are enthusiastic answering this vacant, please take a part in this Jawatan Kosong Customer Service Delivery Operations - CapCut recruitment. If you will be the one which might load requirements, you can try to see further info about Jawatan Kosong Customer Service Delivery Operations - CapCut below.
ByteDance Job Vacancies Jun 2026
Jawatan Kosong Customer Service Delivery Operations - CapCut in Kuala Lumpur
Location:
Kuala Lumpur
Team:
Global Operations
Employment Type:
Regular
Job Code:
A217476
Responsibilities
About the Team:
The team is responsible for establishing and optimizing service processes for products including CapCut, ensuring high-standard service delivery and operational efficiency.
System Building & Delivery Management:
- Establish and optimize service processes for CapCut and other products.
- Formulate service standards and deliver comprehensive service solutions.
- Build the delivery system for outsourced workspaces and oversee daily operations.
- Ensure high-standard service delivery and accountability for outsourced teams' outcomes.
Analytical Optimization & Vendor Operation:
- Collaborate with business teams to analyze and iterate processes based on user issue resolution.
- Monitor operational performance and identify improvement opportunities.
- Design outsourcing workforce solutions and targeted improvement plans.
- Drive continuous optimization of vendors’ delivery quality and operational efficiency.
Business Collaboration & Intelligent Process Construction:
- Own upstream business requirements and collaborate with intelligent technology teams.
- Build structured processes and adapt frameworks for intelligent tools.
- Maintain long-term cooperative relationships with vendors.
- Align on requirements and issues, resolve cooperation conflicts, and facilitate high-quality delivery.
Qualifications
Minimum Qualification(s)
- Bachelor’s degree or above.
- 2 years of customer service experience.
- Proven solid experience in outsourced team management, quality management, and process or project management.
- Basic written and verbal English communication skills.
- Strong strategic planning capabilities with proficiency in the full-cycle methodology and tools for process planning, construction, monitoring, and optimization.
- Experienced in designing outsourcing workforce solutions, capable of converting business demands into standardized processes, and owning end-to-end operational capabilities to drive solution implementation.
- Competent in data analysis and complex problem decomposition.
- Skilled in interpreting data through observational and outcome indicators, capable of systematic thinking, taking effective management actions rapidly based on data insights, and possessing solid written communication skills.
Preferred Qualification(s)
- Candidates with overseas business experience are highly preferred.
- Excellent communication, presentation, and logical thinking skills, with outstanding resource coordination capabilities.
- Able to collaborate efficiently with cross-functional stakeholders to resolve complex issues and achieve established goals.
- Result-oriented with strong self-motivation and learning agility.
- Able to manage multiple priorities in a fast-paced working environment and provide timely responses to daily operational matters.
Job Information
About CapCut
CapCut is an all-in-one video editing app that empowers creators to express themselves and transform videos into creative masterpieces. In addition to its basic features, such as video editing, text, stickers, filters, colors and music, CapCut offers free advanced features, including keyframe animation, smooth slow-motion effects, chroma key, Picture-in-Picture (PIP), and stabilization to help you capture and snip moments.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
As one of the leading companies in Malaysia, ByteDance offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. ByteDance also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and knowledge through the company programs.
If You are fascinated to send an application for Jawatan Kosong Customer Service Delivery Operations - CapCut Kuala Lumpur April 2026 by ByteDance, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Kuala Lumpur region from another company below.
